Learn about our process.

We focus on aligning these six areas, for you and with you:




Internal Culture






Customer Experience



The ancient Greeks had two words for time.

The first was Chronos.

It refers to clock time – time that can be measured – seconds, minutes, hours, years.

The second was Kairos.

It measures moments. Where chronos is quantitative, kairos is qualitative. As a whole, kairos refers to the right time, the opportune moment.

The Kairos Circle is a spiritual growth tool developed by Mike Breen. We’ve adopted (and adapted) it as a pathway for clients. It has 7 distinct stages:

Kairos Process

1: Kairos Moment Something happened, and you’ve realized that something needs to change. This is when we connect and decide to partner to create positive growth in your organization.

2: Observe The first action step is to pay attention. It’s the necessary phase where we hit pause and observe. It’s when the information gathering occurs. As a team, we interview your employees, do site visits, and go on “secret shopper” explorations.

3: Reflect Our team will then take all of our observations, and distill them. This is essential to understanding the realities surrounding the problems, goals, and growth you’ll focus on. We will then lead your team through a discovery session.

4: Discover These are critical roundtable discussions, where our teams come together and speak honestly about the soul, personality, and reputation of your company.

5: Plan We create solutions for aligning realities and expectations. Our team spends a few weeks building a comprehensive strategy, focusing on six specific areas of your company: Leadership, Internal Culture, Visual, Verbal, Customer Experience and Touchpoints.

6: Partner Depending on the scope of the plan, we’ll propose a strategic partnership between our team and your company to ensure the plan is carried through with excellence. We’ll then connect 1-1 with people on your team, scheduling milestones.

7: Act For the next 6 months, 12 months, 2 years… as long as it takes. We work hand-in-hand with your team with daily check-ins, weekly meetings and monthly reviews. We aren’t just consultants with grand ideas and flat plans. We partner with you to create change.

Our Services

  • Brand Strategy Workshops
  • Leadership Coaching
  • Comprehensive Rebrands
  • Internal Culture Coaching
  • Visual Identity Development
  • Company Tagline & Messaging
  • Marketing Plan Development
  • Renaming Businesses & Products
  • Customer Experience Audit
  • Video Strategy & Direction
  • Social Media Strategy
  • Custom Web Design & Development

Ready to get Started?

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